A comprehensive knowledge base can do much to improve your business, both internally and as a vital part of your customer service efforts. However, if you’re thinking about adding one to your website, you may find yourself a bit overwhelmed by the prospect.
Thanks to the plethora of benefits a knowledge base provides, there are many solutions available that can help you out. These tools enable you to create an extensive and organized source of information for your business (and perhaps even your entire industry). Plus, the best ones will get you up and running quickly.
In this article, we’ll talk about why a knowledge base can be important to your WordPress site. Then we’ll cover our favorite solutions, and discuss what each does best. Let’s get started!
Why a Knowledge Base Is a Valuable Addition to Your Site
A knowledge base is a resource that provides your website visitors, clients, and customers with information about your business and offerings. You’re probably familiar with a few popular formats used as knowledge bases, such as FAQs and wikis.
If you’re running a business, maintaining a comprehensive knowledge base is an excellent way to provide your customers with the information and support they need. However, this tool offers many other benefits for you and your audience, regardless of the type of site you’re running. For example, a knowledge base:
- Lowers support costs and saves you time. With more information available on your website (for customers, employees, or community members), you’ll spend less time fielding support calls and emails.
- Provides consistent support to visitors. Your audience can keep coming back to your knowledge base whenever the need arises.
- Establishes you as a professional industry authority. The more information you can provide, the more knowledgeable you’ll appear to those within your industry.
- Helps you rank higher in search engines. By answering industry questions on your website, you can improve your rankings thanks to all that valuable content.
Knowledge bases can function as a useful resource for your clients, blog readers, or whatever audience you serve. Plus, they can be a handy way to share information internally with team members and associates. Whether you’re interested in building an external or internal knowledge base (or both!), let’s explore some solutions that will make the job easier.
Now that you have a better understanding of the value a knowledge base offers, let’s take a look at five simple but powerful solutions you can start using on your WordPress site right now.
1. WP Knowledgebase (Free)
WP Knowledgebase is an easy-to-use plugin that provides you with functionality, flexibility, and personalization. If you’re looking for a traditional type of solution, WP Knowledgebase is your answer!
When it comes to simplicity, this plugin is an excellent choice. It offers much in the way of convenience – including predictive text and integrated breadcrumbs – making your knowledge base easy to set up and to use. In addition, you can customize its presentation, incorporate (or disable) user comments, and even use a drag-and-drop builder for simple article organization.
Perhaps one of the best things about this plugin is that’s 100% free, so you can install it on your WordPress site and begin using it immediately.
KnowAll is a premium knowledge base theme developed by HeroThemes, and features a clean and cohesive look. This theme is a great choice for anyone looking for an all-inclusive knowledge base solution for their website or e-commerce store.
With KnowAll, you can turn your website into a powerful knowledge base that provides featured articles, answers to frequently-asked questions, and related content suggestions. There’s also a flexible search feature that makes it simple for visitors to find what they need. Plus, you can even track how helpful your articles are, through analytics and article feedback.
The cost of this all-in-one theme is $149, which includes one year of updates and premium support. KnowAll also incorporates HeroThemes’ own Heroic Knowledge Base plugin, for more extensive functionality.
3. Yada Wiki (Free)
As the name suggests, Yada Wiki is a wiki-style plugin that enables you to build a knowledge base full of interconnected links and full-length articles. Once this resource is in place, you can easily refer your customers and clients to it for answers to all their questions.
What’s more, Yada Wiki provides you with just about all the tools you’ll need to build a comprehensive knowledge base that’s easy for users to navigate. You can add wiki posts and keep them in a separate section of your website, or use the wiki layout throughout your entire site.
Best of all, Yada Wiki is absolutely free to use. There are no premium add-ons or extensions, which further reinforces this plugin’s simplicity.
4. Ultimate FAQ (Freemium)
Ultimate FAQ is a questions-and-answers plugin that aims to make it easy for website visitors to learn more about your content, products, and other offerings.
With a variety of styling options and a shortcode that enables you to add FAQs almost anywhere on your website, there’s no limit to what you can achieve with this plugin. In fact, Ultimate FAQ even integrates with WooCommerce, so you can add FAQs directly to product pages!
The base plugin as offered through the WordPress plugin directory is free. However, a premium upgrade provides further styling options, user-submitted FAQs, and much more in the way of functionality.
5. Flatbase ($49)
Flatbase is another knowledge base WordPress theme that lets you transform your website into an information source for your visitors and customers.
Along with enabling the creation of a comprehensive knowledge base, Flatbase also helps you incorporate an FAQ into your website. In addition, you can add a community support forum, thanks to the theme’s compatibility with the bbPress plugin. These community-focused features make it a solid choice for website owners with a strong following.
The single website license is $49, and this includes future updates and six months of support. To extend support to one year, you can pay an additional fee.
Helpie is your go-to plugin if you need to store, organize and learn the most out of your knowledge system. The plugin is great for:
- Websites that need documentation
- WooCommerce websites
- Websites with clients / members area and
- For making wiki websites
If you are building a serious knowledge base, then search is the most important tool for your knowledge base. A powerful search makes it easy for your users to find the most relevant information from a vast storehouse of knowledge. That is why with Helpie, the devs have made a completely new searching tool to incorporate all the qualities that makes searching powerful and simple to use:
- Content prioritization and weightage
- Partial keyword match
- Live search speed
Helpie lets you create a powerful knowledge base with dynamic Insights into your users. This helps reduce customer support tickets, pinpoint problematic areas in documentation and improve your User Happiness Index.
You can use the frontend editing features, including restricting the frontend editing capability to certain user roles ( say Authors, Editors and Administrators ) and use Helpie as a full-fledged wiki system. There are countless ways of using this feature to enhance the experience for your users.
The automatic table of contents feature generates in-page navigation links to the headings you use in your article. This is incredibly useful if you have a long piece of content that has to be organized properly and navigated easily.
Helpie works with all major themes and plugins. Yes, even those page builders. And it is most important to know that Helpie’s team provides premium support to all their users.
MinervaKB is a WordPress knowledge base plugin that can really make your support life easier. From live search to articles feedback, it has all the features that will help your customers solve their problems quickly. Reducing the time and money you spend on supporting your clients. And if you’re serious about improving your knowledge base daily, the analytics dashboard, articles feedback and ratings will help. It even integrates with Google Analytics, allowing you to use your favorite tools to check your kb status.
Another big plus is using a plugin vs theme allows you to use it within your main site domain. This however comes with a challenge. The plugin needs to integrate with any theme perfectly, both in design and functionality. MinervaKB solves this by offering multiple predefined search designs plus tons of flexible options. Combine that with shortcodes for elements and an easy-to-use page builder – you’re ready to go!
While MinervaKB offers many of the premium features offered by SaaS helpdesk solutions, without monthly fees. Also, the price is quite affordable for the amount of options available. And because it is built on top of WordPress, you get the best content editing solution out of the box, used by millions worldwide.
Adding a knowledge base to your website can prove fruitful for your business. By sharing your knowledge with your customers and associates, you can establish yourself as an authority and a go-to source of information.
In this post, we’ve discussed the value that a knowledge base can provide to many types of sites. We’ve also highlighted a few top knowledge base solutions and their key features. Which of these solutions interests you the most, and why? Let us know in the comments section below!