Catchers Helpdesk Premium – is a plugin that can be used to provide customers and visitors with support. You can simply integrate it with your WordPress theme. Every e-mail that is sent to you via contact form or e-mail is converted into a support ticket and you can manage it more effectively. No matter if you have a few agents, they all can be work in the same time and every touch to clients will be fixed on ticket history automatically.
The plugin provides an adaptive viewing experience for easy reading and navigation with minimal resizing and scrolling. Ticketing system helps you to manage your time more efficiently and avoid working on several things at once and not getting any of them done. You simply make the current request right in WordPress admin area, mark it as answered or closed, and move it down the list.
It helps your customers have a clear view and understanding what’s going on. After regular authorization, clients can themselves manage the status of their tickets through the web page. Every your client will be notified and you are as a helpdesk manager will be able to see the status of message delivery.
We’ve included options for everything from e-mail fetching to embed contact form. Catchers Helpdesk Premium plugin can help take your site to the great customer support level, organize and speed up your support routine. Plus, it’s easy to set up and use.
Catch your client’s dreams with a helpdesk and ticket’s system plugin!
Catchers Helpdesk Plugins Features
- Fetching mail via POP3/IMAP protocols
- Auto-answer to the first email
- Saved replies
- Conversation feed filtering
- Private notes
- Ticket history
- Tickets export
- Embed contact form
- Customer card
- Delivery status pixel
- CC, BCC fields
- Ticket Initiating by agent
- File upload
- Custom fields
- Front end for the clients
Want to try before you buy? Get the FREE version of Catchers on WordPress.org!