Awesome Support is the most feature-rich, versatile and flexible helpdesk and support plugin for WordPress. Coupled with its 15+ add-ons it offers a breath of features not available in any other help-desk plugin.

Awesome Support can be used in a variety of scenarios:

  • As a classic help desk where your external customers send you requests for help
  • As an internal help desk where your employees submit tickets for various service requests such as technical help or travel related requests
  • As a contact form so you don’t risk losing a message to an undelivered email
  • As a Pre-sales request system or request for quotation system
  • Any other scenario that requires interaction on a regular basis along with correspondence tracking, message routing and security

No website or business should be without an internal and external helpdesk system so get yours today! Awesome support is compatible with most themes and plugins on the market and offers a responsive design for ease of use.

A support plugin is a must for every website that interacts with the public or customers. These days a simple contact form isn’t good enough – you cannot afford to lose even a single contact to an email message that wasn’t delivered. Which is why Awesome Support is a great affordable option for any small business.

Features

  • Unlimited Tickets
  • Unlimited Users
  • Unlimited Agents
  • Unlimited Departments
  • Unlimited tags, labels, priorities and more
  • Agent collaboration on tickets
  • Email Alerts to agents and users on all major ticket events
  • Alerts in your Slack channel
  • 3rd party notifications via email
  • Create custom tickets by adding custom fields – choose from 10+ field types including custom taxonomies
  • Extremely flexible sorting and filtering of tickets including your custom fields
  • Private internal ticket notes
  • FAQs and FAQ integration into the reply ticket form
  • Integration with WooCommerce
  • Integration with Easy Digital Downloads (EDD)
  • Integration with Envato
  • Open and reply to tickets via email
  • Handle unlimited attachments stored locally or in the cloud (via FileStack)
  • Automatic routing of tickets to agents based on ticket load
  • Basic and advanced time tracking
  • For very advanced operations use 5 additional algorithms
  • Encrypt sensitive data such as passwords and user ids
  • Automatically close old tickets after informing users
  • Add new users to your Mailchimp email list
  • Satisfaction surveys
  • Admin screen report widgets
  • Accept tickets from guest users without forcing them to create an account
  • Pre-configure and store “canned responses” for one-click replies to tickets
  • Set tickets to public/private
  • Unlimited custom ticket forms via integration with Gravity Forms – have your tickets your way
  • Lock tickets to prevent users from replying to them
  • Merge tickets
  • Terms and conditions check-box
  • Maintains the user interface conventions of WordPress – no learning curve needed if you already know WordPress – things are where you expect them to be!
  • Pre-installed custom security roles and capabilities
  • Custom login page support
  • Responsive design
  • Priority support
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