Support Press WordPress Help Desk Theme

Support Press is a premium theme by WooThemes that acts as an application style theme designed to create a simple yet powerful help desk using your WordPress installation as a CMS for your ticketing/knowledgebase website.

Customers can easily submit support requests but are encouraged to check an intuitive knowledge base first to learn if their issues have already been resolved, this makes it the perfect theme for support sites as it will help keep your support to a minimal and your customers happy.

With the SupportPress theme Agents (your staff) can administrate the submitted tickets and set priorities for them as well as delegate tasks to fellow team members. This will make it much easier to keep track of your tickets and ensure that your customers are being helped in a timely fashion and appropriately.

What makes the SupportPress theme so awesome is the solid ticket system that is built-in. Customers can submit tickets and watch their own tickets as they are handled by the staff. Tickets are added via an intuitive front-end form and your knowledge base is the perfect way to avoid spam and repeated issue reports.

Now you can use your favorite CMS for your support site – WordPress – and this theme provides you with the ability to do so.

SupportPress WordPress Theme Features

• Powerful ticketing system built-in
• Front end ticket submission form
• Smart dashboard that adapts to the type of user visiting the site
• Ability to pin or stick blog posts to the homepage – a great way of avoiding and influx of tickets when you are performing a scheduled maintenance
• Optimized for mobile devices
• Email notifications
• Easily convert tickets into knowledgebase items
• Cutting edge HTML5 and CSS3
• Detailed documentation and support form