A comprehensive knowledge base can do much to improve your business, both internally and as a vital part of your customer service efforts. However, if you’re thinking about adding one to your website, you may find yourself a bit overwhelmed by the prospect.
Thanks to the plethora of benefits a knowledge base provides, there are many solutions available that can help you out. These tools enable you to create an extensive and organized source of information for your business (and perhaps even your entire industry). Plus, the best ones will get you up and running quickly.
In this article, we’ll talk about why a knowledge base can be important to your WordPress site. Then we’ll review five of our favorite solutions, and discuss what each does best. Let’s get started!
Why a Knowledge Base Is a Valuable Addition to Your Site
A knowledge base is a resource that provides your website visitors, clients, and customers with information about your business and offerings. You’re probably familiar with a few popular formats used as knowledge bases, such as FAQs and wikis.
If you’re running a business, maintaining a comprehensive knowledge base is an excellent way to provide your customers with the information and support they need. However, this tool offers many other benefits for you and your audience, regardless of the type of site you’re running. For example, a knowledge base:
- Lowers support costs and saves you time. With more information available on your website (for customers, employees, or community members), you’ll spend less time fielding support calls and emails.
- Provides consistent support to visitors. Your audience can keep coming back to your knowledge base whenever the need arises.
- Establishes you as a professional industry authority. The more information you can provide, the more knowledgeable you’ll appear to those within your industry.
- Helps you rank higher in search engines. By answering industry questions on your website, you can improve your rankings thanks to all that valuable content.
Knowledge bases can function as a useful resource for your clients, blog readers, or whatever audience you serve. Plus, they can be a handy way to share information internally with team members and associates. Whether you’re interested in building an external or internal knowledge base (or both!), let’s explore some solutions that will make the job easier.
5 Simple Solutions for Creating a Valuable Knowledge Base
Now that you have a better understanding of the value a knowledge base offers, let’s take a look at five simple but powerful solutions you can start using on your WordPress site right now.
1. WP Knowledgebase (Free)
WP Knowledgebase is an easy-to-use plugin that provides you with functionality, flexibility, and personalization. If you’re looking for a traditional type of solution, WP Knowledgebase is your answer!
When it comes to simplicity, this plugin is an excellent choice. It offers much in the way of convenience – including predictive text and integrated breadcrumbs – making your knowledge base easy to set up and to use. In addition, you can customize its presentation, incorporate (or disable) user comments, and even use a drag-and-drop builder for simple article organization.
Perhaps one of the best things about this plugin is that’s 100% free, so you can install it on your WordPress site and begin using it immediately.
2. KnowAll ($149)
KnowAll is a knowledge base theme developed by HeroThemes, and features a clean and cohesive look. This theme is a great choice for anyone looking for an all-inclusive knowledge base solution for their website or e-commerce store.
With KnowAll, you can turn your website into a powerful knowledge base that provides featured articles, answers to frequently-asked questions, and related content suggestions. There’s also a flexible search feature that makes it simple for visitors to find what they need. Plus, you can even track how helpful your articles are, through analytics and article feedback.
The cost of this all-in-one theme is $149, which includes one year of updates and premium support. KnowAll also incorporates HeroThemes’ own Heroic Knowledge Base plugin, for more extensive functionality.
3. Yada Wiki (Free)
As the name suggests, Yada Wiki is a wiki-style plugin that enables you to build a knowledge base full of interconnected links and full-length articles. Once this resource is in place, you can easily refer your customers and clients to it for answers to all their questions.
What’s more, Yada Wiki provides you with just about all the tools you’ll need to build a comprehensive knowledge base that’s easy for users to navigate. You can add wiki posts and keep them in a separate section of your website, or use the wiki layout throughout your entire site.
Best of all, Yada Wiki is absolutely free to use. There are no premium add-ons or extensions, which further reinforces this plugin’s simplicity.
4. Ultimate FAQ (Freemium)
Ultimate FAQ is a questions-and-answers plugin that aims to make it easy for website visitors to learn more about your content, products, and other offerings.
With a variety of styling options and a shortcode that enables you to add FAQs almost anywhere on your website, there’s no limit to what you can achieve with this plugin. In fact, Ultimate FAQ even integrates with WooCommerce, so you can add FAQs directly to product pages!
The base plugin as offered through the WordPress plugin directory is free. However, a premium upgrade provides further styling options, user-submitted FAQs, and much more in the way of functionality.
5. Flatbase ($49)
Flatbase is another knowledge base WordPress theme that lets you transform your website into an information source for your visitors and customers.
Along with enabling the creation of a comprehensive knowledge base, Flatbase also helps you incorporate an FAQ into your website. In addition, you can add a community support forum, thanks to the theme’s compatibility with the bbPress plugin. These community-focused features make it a solid choice for website owners with a strong following.
The single website license is $49, and this includes future updates and six months of support. To extend support to one year, you can pay an additional fee.
Adding a knowledge base to your website can prove fruitful for your business. By sharing your knowledge with your customers and associates, you can establish yourself as an authority and a go-to source of information.
In this post, we’ve discussed the value that a knowledge base can provide to many types of sites. We’ve also highlighted a few top knowledge base solutions and their key features, including:
- WP Knowledgebase: An easy-to-use knowledge base plugin that offers customization and convenience.
- KnowAll: A comprehensive and easy-to-use theme/plugin combination, for your website or e-commerce store.
- Yada Wiki: A wiki-based plugin that enables you to create a full wiki resource on your website.
- Ultimate FAQ: An all-in-one questions-and-answers plugin that includes WooCommerce integration.
- Flatbase: A knowledge base theme that enables you to add featured articles, FAQs, and even support forums to your site.
Which of these solutions interests you the most, and why? Let us know in the comments section below!