10 Common WordPress Theme Issues & How To Fix Them

There are thousands of forum posts opened everyday not only on WordPress.org but also on other forums and of course nearly every theme developer’s support site regarding very common issues that can be solved very quickly and easily. I’m sure theme developers and community members are pretty bored of answering these questions over and over again, so I’ve decided to write the following post which addresses some of the most common WordPress theme issues so you can bookmark it and have it ready at your disposal.

1. Stylesheet Is Missing

You’ve just downloaded or purchased a super awesome theme and you go to install it and see the lovely message below:


Well your first thought might be…

“the developer screwed me and gave me a theme without a stylesheet”

Of course it is possible the zip file you received didn’t have a style.css file, but more likely the issue is you didn’t upload the root theme folder.

The Fix: Locate the folder you have of the theme on your desktop and open it (if it is zipped, unzip and open it). Now when you open it you should see all your files in there, if not the theme is likely in a sub-directory. For example my premium themes all have the theme inside an “Upload” folder. Generally it’s somewhere obvious and the actual theme folder will likely be named the same as the theme. Once found zip it and upload via WordPress or upload the unzipped folder via FTP.

2. Sample Data Import Errors

You’ve got your theme installed and now you are uploading a sample .xml file the theme developer was so nice to provide you with and yet again you get an error!


The Fix: The “failed” to import error is usually 1 of 2 things.

a) The first is that it could be trying to load posts or taxonomies from custom post types that do not exist yet.

  • Activate Theme: Make sure the theme you are going to use is active.
  • Double Check Theme: Make sure the theme actually includes these custom post types and taxonomies – maybe ask the developer or if you know how look yourself

b) For errors like you see above “Failed to import Media” these mean that the images aren’t being downloaded.

  • Did you check the box? Before running the import did you you need to check the box that reads “download and import file attachments”.
  • Are the images accessable? It’s possible the mages aren’t accessible from the server. You could open the sample data in a text editor and try and locate one of those files and test the link in your browser. But the easiest is probably to contact the theme developer and let them know that the images aren’t downloading.

3. Homepage Doesn’t Look Like The Demo

It would be so awesome if any theme you activated looked exactly like the demo once it was activated, however, in most cases this isn’t the case.

The Fix:  Below are some possible fixes for this issue:

  • Use The Homepage Template: A lot of theme developers use custom page templates for their homepage layouts. So you should first of course read the documentation files, but if there isn’t any or you are being lazy head over and create a new page, while in the editor under Page Attributes -> Template” check to see if there is a Home or Homepage template. If so, then you probably need to create a page with this template then head over to Settings->Reading and set it as the static page option.
  • Reading Settings Are Wrong: Another reason might be that the theme doesn’t require any page template for the homepage layout but you currently have your site set to use a static homepage. So head over to Settings->Reading and set the first option so “Front Page Displays -> “Your latest posts”

4. My URL’s Are “Ugly”

By default the default WordPress url structure isn’t very “pretty” much less SEO-Friendly. So if your urls aren’t looking that great (site.com/?p=1) then simply go to Settings->Permalinks and set your options to look as follows (or choose the one that best works for you):


5. My Posts Are Returning 404 Errors

If you have posts that are now returning a 404 error page, don’t panic (yet) most of the time your posts are still there and you just need to update your permalink settings to fix the issue. This is very common with themes that use custom post types. Whenever you activate a new theme that uses custom post types you should reset your permalink settings.

Github 404 Error

  • The Fix: Go to Settings->Permalinks and click the save button

If this doesn’t work you might have to update your .htaccess file manually. Read more about using WordPress permalinks.

6. My Menu Is Blank

For those who use WordPress on a daily basis you will likely not have this issue, but if you are very new to WordPress or you used WordPress a few years ago and just getting back it you might be confused as to why your menu is blank when you install the theme.

The default WordPress theme has a fallback for the WordPress menu in case there isn’t any setup, however, not all theme developers have added this to their themes.

7. New Theme Uses Featured Images But I Have A Ton Of Posts Without Them

Prior to WordPress 2.9 there wasn’t any featured image (post thumbnails) support in WordPress so many themes used meta options or custom fields for defining featured images or they didn’t have any sort of default post image.

So maybe you are switching from an older theme to a new one that does support featured images or maybe your prior theme was just very minimal and didn’t use them. We’ll you aren’t going to take hours to go through your hundreds of posts to set the featured image (or maybe you are) so there is a quick solution for this and it comes in the form of a plugin!

  • Fix: Use the “Easy Add Thumbnail” plugin to automatically set featured images on old posts.

8. Slides, Accordions, Toggles, Tabs…Not or Stopped Working!

A lot of WordPress themes these days make use of java-script/jQuery to enhance the themes adding things such as image sliders, toggles, accordions, tabs, mobile menus, image hovers…etc.

If the these features are not working on your theme or suddenly stopped working its most likely do to some sort of javascript error causing everything to break.

The Fix: The first thing you should do is disable all your plugins, clear your cache and re-load your site to check if everything is working how it should be. If it is, then now you can activate your plugins back 1 by 1 and as soon as it breaks you’ll know that last plugin was the one causing issues (make note of this plugin, deactivate then keep doing the same). Once you know the plugins causing the issues you can either search for another plugin that does the same functionality but is compatible or you can contact the plugin or theme developer to let them know of the conflict (first you should look for yourself if you can with firebug to see what the actual issues so you can contact the appropriate person – if its a plugin error, the plugin dev or if its a theme error the theme dev.

9. Styling Changes Aren’t Doing Anything

W3 Total Cache WordPress PluginSo you have your theme all setup and now you want to change the way it looks to give it more of your own “personality” and really make it match your brand, business, niche…etc. So you’ve started adding some custom CSS to your site or modifying the stylesheet but whenever you refresh your site none of your changes are taking affect!

The Fix: There are a few things you should check to ensure your edits take affect:

  • Disable Cache: The most common issue is that you have some sort of caching plugin such as W3 Total Cache installed which is caching your CSS. If you do, you should disable it.
  • WordPress Customizer: If using the customizer you should try clicking the save button then refreshing the page to see if the changes take affect.
  • Background not changing: If you are simply trying to change the background using the WordPress background dashboard you might be having issues if the theme you are using has an image set for the background. You could upload a new image just to test because that should override it. Uploading a 1px solid color and setting it to repeat might be a decent option as well.
  • WordPress Editor Changes: If you are trying to make changes via the WordPress editor at Appearance->Editor the changes might not actually be saving due to server pemissions, but if this is the case you will receive an error. You can learn more about setting file permissions here.

10. I’ve Updated My Theme And All My Changes Are Gone!

If you are an experienced user you might laugh at this, but this seriously happens to people and its not a laughing matter to them.

Why this happend: The most likely cause is that you made manual changes to your template files such as the style.css file (usually). Then when you updated everything got overwritten with the default theme code.

Ho to prevent this from happening: When you want to make edits to your themes  you should be doing it in several ways:

  • Custom CSS Plugin – If you only need a few small tweaks you could use a custom CSS plugin to make your tweaks and ensure they aren’t deleted during a theme update.
  • Create A Child Theme – Creating a child theme is probably the best method of customizing your theme and will allow the greatest flexibility and even allow you to edit template files (besides just style.css), remove or add new scripts as well as add custom functions.
  • Keep A Changelog – Whether you are editing the template files manually (best no to) or using a child theme, creating a changelog is a good way for you to keep track of all the tweaks you’ve made to the theme. It’s especially useful if something breaks so you can back-track and see where you might have made a mistake.
  • Published on: February 27, 2013
  • Last Updated on:
  • Posted Under: WordPress Tips
AJ Clarke
Post Author:

Hey. My name is AJ and I am the boss around here. I own and operate WPExplorer. A website dedicated to everything I love about WordPress.

Disclosure: This page contains external affiliate links that may result in us receiving a comission if you choose to purchase said product. The opinions on this page are our own. We do not receive payment for positive reviews.
Got something to say? Join the discussion.
  1. themebeans says:

    Wonderful post. Will be sharing this big time.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Thanks! I will be as well 😉

  2. Bucur says:

    Very nice tutorial,information useful for anyone using wordpress…

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      I hope that this post can at least solve a few peoples issues before they pull their hair out or smash their computer.

      • Wil says:

        Hi AJ,

        Thank you so much for all that you do. I’m using the Workz theme for a new public school I’m looking to open, and I can’t seem to find the code to have the titles of the portfolio thumbnails on the bottom of the main index to be permanently overlaid as opposed to only coming up when you hover. I’m sorry to ask for personal support, but I’ve been working on this issue for days and I’m going crazy. It’s here: gothamhybrid.org


        • AJ Clarke | WPExplorer says:
          AJ Clarke | WPExplorer

          Remove the javascript at js/custom.js under the “//Portfolio” heading.

  3. David Tiong says:

    Hi there
    thanks for sharing this post, it’s useful to read this information to find out possible to solutions to problems.
    I’ve recently added a section to my website which details a couple of Jquery related issues that I solved on a clients website recently. If it helps anyone also, then the link is: http://www.davidtiong.com/wordpress-issues/
    (I’ll continue adding to my page as I come across other issues on clients sites that I solve)

    Thanks again for sharing these tips

  4. L. Peach says:

    What a great post! I found at least two things in here I need to explore. One is the featured image. Never figured out quite what it was so I’ve not used it. Frankly I still can’t understand the purpose of a “featured image” and a “thumbnail”. They aren’t the same size. So obviously the use is not exactly the same.

    I also like the post by David Tiong above. I’ve thought of adding such a page to my site if for no other than reason to compile a list of articles/posts that have been helpful. My site is focused on genealogy. I don’t know if doing so would be an appropriate action or not.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Have a read on WordPress.org about Featured Images. The “thumbnail” as you mention is just a default cropping size that can be used to insert to a post but can also be used as the “featured image”. Featured images are outside of the “post content” and they are added by the theme’s template files and you can set any size for the featured image as well as unlimited amount of sizes to be used. It’s a bit tricky to explain.

    • David Tiong says:

      Thanks L. Peach for your kind words.

      I don’t see any reason why having such a page on your blog wouldn’t be a good idea. You wouldn’t make it prominent of course, as it’s outside of your target audience, however a list page dedicated to resources that you have found useful, categorised under appropriate subheadings, would be always available to you when you need it.

  5. nomadone says:

    Buffered! Nice collection of tips. It would be good to have a master list of this type of thing to send newbies to! I get tons of these questions all the time.

  6. hawkeye126 says:

    Should I use a caching plugin with my WordPress Multisite? I use it in drupal but I’ve never really used it on a production wordpress site… Advice?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      It’s really up to you. I personally don’t use a caching plugin because I’m using CloudFlare.

  7. Justin Tadlock says:

    This is a great post with some common issues. Although, I’d argue the following are not or should not be theme issues at all.

    #1 – Theme developers should properly ZIP up their theme folders (‘theme-name.zip’ should only include the ‘theme-name’ folder which houses the theme files). Of course, they don’t have this option at places like ThemeForest, which is why this “issue” is posted on the TF forums almost daily.

    #2a – Theme authors should not be putting custom post types and taxonomies in themes. This is plugin territory and should not be relevant to this article.

    #4 – Not sure what his has to do with themes. This is more of a general WordPress issue.

    #5 – Again, if theme authors wouldn’t put custom post types and taxonomies in their themes, this wouldn’t be a theme problem.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      #1 – I Totally agree! But like you said, on ThemeForest for example you don’t get the choice ;(

      #2 – I also agree and I have been doing this, but even still, when you activate a plugin that has custom post types you should still re-save your permalinks. And also there are still tons of themes out there with post types built-in as well as I haven’t been able to go through and update all my free themes yet to use the plugins.

      #4 – Sure it is a general issue, but I still get asked often times by WordPress beginners. Some people still starting out might not understand that it isn’t the theme itself which is controlling the permalinks.

      $5 – See response #2

      Thanks for stopping by Justin!

  8. Mathew Porter says:

    Nice summary of issues, I have come across quite a few of these on clients projects in the past, a few you will learn to check / amend as second nature.

  9. Liam says:

    Awesome! I really like this. keep up with the good work. Thanks a lot for sharing.

  10. Elena Grace Flores says:

    Ahh this is the reason why we constantly have wordpress problems – thanks for the quick fixes!

  11. Dave says:

    I am struggeling right now with what i think is a common issue. I use the theme portfolio functions not for portfolio purposes. My client adds pictures of houses instead. The problem is: the permalink will be myurl.com/portfolio/nameofthehouse/. The fix wil should be -> myurl.com/estate/nameofthehouse/. I have tried a rewrite in taxonomies.php but it didn’t solve this problem.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      It depends how the custom post type is setup on your site. The register_post_type() has a rewrite parameter which you can use to define the slug for the post type. Have a look at the parameters here: http://codex.wordpress.org/Function_Reference/register_post_type – if you are lucky your register_post_type() function has a filter so you can alter the slug with a custom function.

  12. Dave says:

    Awesome, thanks for the quick response :-). I’m using Pytheas as theme. Does this theme have this filter?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Unfortunately no, I haven’t updated my free themes yet – they will soon run on plugins for the post types and have the filter. For now you can have a look at functions/post_types.php

  13. Dave says:

    Ok thanks for your answer

  14. Colin Crawford says:

    ‘My Posts Are Returning 404 Errors’
    Thanks AJ that’s saved me as I was getting 404 errors in the Portfolio.


  15. howeinnovative says:

    Just bought a Theme Forest theme (Spacecowboy). Applied all your tricks, thanks for the tips but to no avail.

    I have found that some developers use their customers as beta testers. I’m in the process of finding all the theme bugs and attempting to have a developer in Europe fix them as I find them, meanwhile I’ve got to meet with MY client and explain the delays.

    There’s z-index/non-repeating/centered small images with the background images, issues, the slider doesn’t integrate as a widget or shortcode and others. Basically, bad code.

    You’re a solid developer. I’m surprised Theme Forest doesn’t require more beta testing. You know the process. Why aren’t these bugs discovered before themes go to market (not just Theme Forest)? This is super basic customization.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Sorry you are having issues. Sometimes a theme might break on an update also ThemeForest themes tend to be really huge so sometimes there are bugs, have you tried contacting the developer. I personally fix bugs on my premium themes at least within 48 hours from which they are reported. I’m sure the developer doesn’t want to be providing a “broken” product to his/her customer, maybe they can assist you?

  16. Kim says:

    Hi AJ,
    I know you don’t provide support for the free themes, and I’ve gotten pretty good at deciphering CSS code but I can’t figure out why this is happening and I thought you might have a quick fix. I’m using the bodega theme and I want to change the text “Recent Work” to like Photo Gallery, for example, but when I make the change in the index.php file, it doesn’t save. In fact, it redirects me to my homepage. Do you have an idea offhand what might be happening? Thanks much!

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Try making your edits in the file locally then update via FTP. There might be an issue with the editing via the theme editor on your site.

      • Kim says:

        Thanks much! I can do that 🙂

  17. Paul says:

    First time commenter….

    Thanks for this post, it is helpful and I can already see a few tweaks I can implement to improve my site.

    I have a semi-related question: I’ve purchased a number of premium themes from various vendors online. In many cases however the support is lacking and the ability to customize of few items tends to always be not within the purchase agreement (understandably.) The answer to change premium themes is invariably to “hire a developer.”

    So, where does one find a trusted and proven WordPress developer willing to optimize someone else’s theme?

    Goggleing premium theme developer or customization has been fruitless.

    I imagine there are others like me who can manage most of the ins-and-outs of browser CMS systems, but not necessarily able to code against them.

    Perhaps it could be a blog post in itself?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Hi Paul,

      Yes when you purchase a theme you are purchasing the theme itself and it’s usually very cheap. You aren’t actually purchasing web development services. As you mentioned it’s perfectly understandable. And as a seller with over 9,000 customers I could only imagine if I provided customization help (which I do for some small things) it would consume more time/resources then the money made on the actual sales.

      I’ve partnered with Tweaky and they handle a lot of my customers customizations.

  18. Paul says:

    Thanks AJ! I appreciate the quick response and recommendation.

  19. travel agent in delhi says:

    This post resolves many issues of mine..Thank AJ for this wonderful and informative Post –

  20. Kool Pal says:

    Hi AJ, I am a newbie struggling with your awesome Complete Theme.

    And I am stuck exactly at #3 ! 🙁

    Is there any way I could get dummy data so that my theme looks EXACTLY like the demo?

    Would appreciate all help.


    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Unfortunately the Completely theme is going to be retired actually next month. We are doing a giant overhaul to our themes. Providing Sample Data to thousands of users puts a huge stress on our server which is why we don’t do it. If I were you check under Settings->Reading and make sure it’s set to show “your latest posts”.

  21. Kool Pal says:

    Thank you for your prompt reply AJ. Would it be possible as a special case to share the sample data for this ONE theme for me?

    Separately, you could always host the sample data on other public servers such as dropbox, rapidshare, etc. This would not put any stress on your servers.

    This would be a great boon for newbies (like me) who take their first tottering steps into the world of WordPress and get overwhelmed.

    To be completely honest with you, my intention of using your Complete Theme was to start updating content rather than struggle with configuration. This theme was closest to what I wanted hence I chose this one.

    I would really appreciate if you could share the sample data for this one.

    Once again, thank you for making such amazing themes free for public. Best wishes for your endeavors in life!

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      If you are a current customer of mine I wouldn’t mind if you open up a ticket at my support site http://www.wpexplorer.org I will send you the sample data. Yes setting up the sample data elsewhere such as Amazon S3 would be a good idea, but would first have to create sample data files for all the themes, then edit each one to change the location of all media files to point to a dummy image hosted elsewhere. This is time consuming… We are starting to go through all our themes. We are retiring many and updating all of the ones we are keeping. Including sample data as you mention is something we will most likely due in the future – good idea 😉

  22. Daniel Duse says:

    Hi, I am using the Adapt theme (like it a lot) and tried to translate it using the “CodeStyling Localization” plugin. The plugin saved the new .mo and .po files (de_DE) in the Adapt/lang/ folder, but the theme does not use them (I also changed the language in the wp-config.php to de_DE).

    Can you help me resolve this issue? Thank you.

  23. Pavan Somu says:

    Most of the time I faced CSS stylesheet missing and sometimes Pluggable.php error too.

  24. nickuptonnickupton says:

    Thank you for the easy add plugin. My featured images were not working even after hours of playing with code and trawling for help on forums. This plugin sorted it out in seconds.

    Thanks again.

  25. gOuTM says:

    I’m using free Thoughts theme. It’s great, but today I found that slider has been broken. I tried to use your advise and disabled all plugins – but nothing changed. I also have no cache plugin.
    Last plugin that I installed was Livejournal crossposter, but I checked it yesterday and everything was OK with this plugin installed! And today I discovered that in new post slider is broken either on main page or post inln.me/blog/progulki-po-moskve/. And older post (which was made when everything was fine) has no slider on the main page but do has on post inln.me/all_about_photo/utro-v-sokolnikah/

    I’m totally frustrated. I like this theme very much and don’t want to change it. It’s OK for me to do some donation (or buy these theme, despite the fact it is free). But I really need help.

    Could you please help me?

  26. Denis Vidal says:

    Hi Clark, I’m using the Thoughts theme with BuddyPress and I seem to have lost my Appearance>Widget. I looked up a few ways to fix that and I found that I can restore my Widget option by searching the theme’s functions.php file and changing the edit_themes cap to edit_themes_options but I can’t locate my edit_themes cap. I’m not sure if this post is going to fall in the endless pit of unnoticed comments of the internet but figured I would try.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      I’ve never experienced this issue myself. My guess is there is some sort of PHP error preventing the page from showing. Have you tried enabling WP_Debug? There wouldn’t be any edit_themes cap in functions.php. I wouldn’t be able to help with this issue via the comments. Usually these comments do get removed because they just add a bunch of unrelated content to a well written post we want to rank on search results. If you need professional assistance maybe check out freelanceswitch.

  27. raza says:

    yesterday when i refresh my tungstenation theme all css gone. i dont know why. please help

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Do you mean you custom CSS? If you made edits to your theme and then updated it, they will all be gone. You should use a child theme or custom CSS plugin for making edits to your parent theme design.

  28. Craig says:

    Why would when downloading a theme that instead of downloading under themes it has placed itself in WordPress media?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      I have never heard of this…it really makes no sense. Are you sure this is really what is going on? If so, you might have to re-install your WP installation or do some further research, to be honest I’m not sure its even possible!

  29. Javier Munoz says:

    Hi, I had a question. I’m using Elegant Themes photo gallery in my WP site. But the images seem to be off center. How is there a way to fix this? I’ve tried playing with the size ratios and no luck. Have you heard of this problem before? Any help or advice is greatly appreciated.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Elegant Themes includes support, you should open a support request through their site.

  30. lezgubeaux says:

    Hi AJ.

    First of all – thnx a lot for sharing Bodega theme with us. I have only a few months of experience with WP, but this one was quite easy to make basic customization on.

    Could you please point me to support for Bodega? I needed to find a way to add larger HP Slide images (without them being automatically cropped), and was not able to find any post about it, or an email for support.

    Thnx in advance

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Hi Eric, glad you like the theme.

      Currently I don’t offer support for this theme. I am slowly updating the themes and fixing bugs and will be providing support for them as they will be available on Creative Market, so far I’ve done 4 theme, I hope to get this theme updated and available with support soon! – https://creativemarket.com/wpexplorer

  31. lezgubeaux says:

    Thnx for the fast reply!

    Those 4 look quite interesting. I might switch my current work to one of them. Did I understand you right that on these you already do offer support?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Correct. Any themes I am selling on Creative market or on ThemeForest (view here) include support for theme issues and bugs. Eventually all my free themes will be available with added support and sample data 😉

  32. Nick vd Veerdonk says:

    Thanks for this article, very useful.

    I have a question about the fantastic Thoughts theme, though. I’m sorry to contact you this way but I couldn’t find any forum.

    After upgrading to Wp 3.6 the menu has changed: in my case 2 menus (the origional and a grey dropdown) are being displayed on ipad landscape and bigger and on smaller screens the text menu with the clickable icon have been replaced by the grey dropdown.

    I really like this theme and would love to use it as it was intended, will there be an update on your theme?

    Thank you,


    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      You have jQuery errors. Disable your plugins to find the one causing the issue. The theme itself is well coded and should work just fine on 3.6. Whenever you have an issue you should always de-activate your plugins 1 by 1 before trying to seek support from the theme developer. Most often then ever its a plugin.

      • Nick vd Veerdonk says:

        🙂 LOL I’m sorry man I understand we’re all busy! I had no plugins activated thats why I asked.. Your reply forced me to think further and realised that there were some in mu-plugins, turns out use google librairies was not up to date.
        Thanks for your help and a great theme A.J.

        (As long as we’re chatting: is there any reason why a standard childtheme shouldn’t work on Thoughts?)

        • AJ Clarke | WPExplorer says:
          AJ Clarke | WPExplorer

          Ya that would be it 😉 As long as your server is fast, I see no reason to load the Google libraries instead of the WordPress hosted jQuery though. Or especially is using a CDN. Child theme should work just fine.

  33. Kaddu says:

    Hi, I’ve tried to activate several themes but once I log out my site thekaddu.com only shows the default responsive theme. Please help.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Are you sure your site is not cached?

  34. shankzpe says:

    Hi, any plugin that I try to use I keep getting errors. I purchase a theme from themeforest but unfortunately I am getting no where as far as fixing the errors.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Contact the author of the theme you purchased, they should provide support with their theme. If the theme has a lot of issues and PHP errors you might be able to request a refund from ThemeForest, but contact the author first, he might be able to fix them for you.

  35. Oluwaseun says:

    Hi AJ,

    I hired a web designer and all seemed perfect until it was uploaded on my domain. Each time he uploads the site goes offline and my host (justhost) says the theme is broken/faulty but the web guy doesn’t seem to understand what that means, he keeps saying the theme is working fine on his own side as I can see on the demo he provided. Each time i contact support, they change the theme from their end just to let me know they’re not the issue, right now they chose a white theme but it has given my site a different look entirely, no images, nothing. What can I do pls, it’s been really frustrating.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      A blank page usually means there is some sort of PHP error. Enable WP_Debug and then let your designer know what the error is – http://codex.wordpress.org/WP_DEBUG

  36. Federico says:

    Very useful article, thank you! But I am still struggling to understand why the filterable portfolio is not working on the adapt theme I am using. Categories won’t show at all! What can I do?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      We offer this theme with support, you can buy the theme on Creative Market if you want some help.

  37. niwebia (@niwebia) says:

    Portfolio pages of fantastic Bodega wp theme not open in WP3.6
    I get message: Sorry, the page you were looking for could not be found?
    Do you know that problem and do you have suggestion how to fix?
    Everything else works fine.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Re-save your permalinks.

  38. Carla says:

    Any idea how I work around a theme that forces me to upload a file when I already have it on the media library? The theme doesn’t give me an option to use the media library, only to upload a new file and I have tons of repeated files, having to upload the same ones over and over again.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Depends. It sounds like your theme works with image “attachments” which unfortunately in WordPress an file can only be attached to 1 post at a time. I don’t see any situation though where you would need the same files across tons of different posts, seems like duplicate content, no?

  39. paulonunes says:

    With the theme Pytheas enabled, in use for over a year, now every time I need to edit the section Portfolio or Service, to edit an item in the text box in WordPress the cursor disappears, not allowing you to update any information.

    It seems to be something related to Shortcode plugin in newest version of Pytheas, you can not disable this plugin.

    What is happening can? (Already tested in browsers IE, Firefox and Chrome).

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Yes, this is a known issue. Just update the shortcodes plugin.

  40. paulonunes says:


  41. makeupsubscribe says:

    The import fail always bored me 🙁

  42. waqar says:

    tips your are given really helpful these are the something which always mesup to those who are new on WordPress im appreciate your work well done

  43. rich says:

    a million kisses where ever you want! Re 5. 404 errors. So simple, reset permalinks! BRavo!

  44. bb king says:

    Thank you soo much for this best regards.

  45. abiodun says:

    Great information..thanks alot for sharing this wp fix

  46. 7toursbd says:

    Hi AJ Clarke,
    you are really boss for wp,
    i had this problems in my site,
    now the problems is solve,
    tks for sharing, it’s a cool!!

  47. Jazz says:


    I have a question for ya.
    I messed up with a theme settings. So I deleted the theme and reinstalled it thinking I would be getting a fresh copy of theme but after reinstalling, I found that old settings still persist – lol – I don’t know what to do.

    Any help?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Theme options are stored in the database, the only way to remove them is if your theme panel has a reset button or if you remove the entries from your database.

  48. Naeem says:

    May be I have 11th issue. Trying to move to Blogger and I want to keep the same permalinks.
    My permalinks are without date stamps and Blogger needs date stamp in them. So I am stumped.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      To be honest I’m not quite sure because I’ve never transferred over from blogger. But personally if you don’t have too many url’s I would suggest keeping the pretty WordPress prettylinks without the date stamp (better for SEO).

  49. aimsaridi says:


    I installed a new theme (wpmp-1376039027-properfect.2.0.0.zip) and everything went WHITE, no wordpress, no site, nothing, do you know about a solution?

    Thank you

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Enable WP_Debug so you can see what error is being generated.

  50. Lolly says:

    Hi AJ,
    So I have a weird issue. I open my posts tab and all posts–published and scheduled–are there. When I refresh the page I’m missing some published and scheduled posts. Any ideas?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      This would be very hard to troubleshoot without actually logging in and having a look. Have you tried disabling plugins and/or switching to the default WordPress theme to make sure it isn’t plugin/theme related?

  51. Audrey says:

    Wow, thank you. I was dealing with problem #3 and was almost crying when I found this! I had to change it to “show latest posts,” even though in this theme it isn’t showing posts at all. And now I am all set. Weird!

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      All you need to do is open index.php in your theme, then you can see exactly what happens when using “show latest posts” for the homepage 😉

  52. Dewald says:

    I couldn’t get the Pytheas portfolio/services pages to display with the custom links you described in your video guide…until I stumbled upon this thread. Step #4 resolved my issue (setting it to ‘Post name’). You are a tremendous blessing to the WP community. Keep up the good work!!!

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer


      Also just so you know if you don’t have the pretty permalinks then the URL would be your-site.com/?post_type=services – or of course changing services to whatever the post type is you are using.

  53. Sybs says:

    Easiest explanations I have ever found, bit of a new user and still struggling with some bits. On quick edit, when just adding or changing a category, hitting update causes the title to disappear and the authors name to change to first registered member. Any ideas ?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      That is very strange…Have you tried disabling plugins to make sure none is causing the issue? Also make sure your WP install is fully updated to the latest version.

  54. Diana says:

    This was a great read. I didn’t know about that thumbnail plugin so thanks for sharing that. 🙂 You wouldn’t happen to know how to fix a theme where the read more tag isn’t working would you? I’m using the Runway theme and I can’t get the darn thing to work. Thanks!

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      It’s possible the theme is using the_excerpt() function instead of the_content() so the theme displays excerpts no matter what. You would have to edit your theme to get it to work. If this is a premium theme you are using, simply contact the author for support. Otherwise you can see help at microlancer.

  55. Chris says:

    Good morning,

    Thanks for the post, I tried to follow your directions about my slider and drop down’s not working but even after disabling all plugins and clearing cache, the drop down’s do not work same with the slider.

    I am using SM Theme’s SportsBox theme but no one is answering on their forums.

    Any other ideas?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      I can’t help you out with theme specific issues (I would have to download the theme and test myself which I don’t have time to do for free, sorry). If you are using a premium plugin you should request support, otherwise if you don’t know your way around the code. There are thousands of people out there willing to take your money in exchange for fixing it up. I would recommend microlancer, freelanceswitch or tweaky.

  56. Chris says:

    I deactivated all my plugins, reset and deleted cache and the drop down’s and slider are still not working, they were working fine 3 days ago. I don’t know of anythign else that changed besides a handful of plugins, but they are all deactivated.

    Any ideas?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Could be an issue with the theme, you’ll want to reviese the code. If it’s a premium theme you are having issues, simply contact the developer 😉

  57. golden zebra says:

    this just saved my life. and my night sleep.
    thanks so so much!

  58. Asif Mohammad says:

    Thanks you so much. I’m new at wordpress and this post is just like a guide for me. Right now I’m facing a problem no 9, “Styling Changes Aren’t Doing Anything”. And I think now I’m gonna solve the problem. Cause I was using W3 Total Cache Plugin. Thanks you very much. But one thing would you like to say me? What is the use of cache plugin.

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      Caching plugins make your site load faster because WordPress doesn’t need to query the database every time someone loads a page on your site.

  59. Atul Bansal says:

    one issue:
    if we want to set permalinks structure as a randomly generated numeric, so how to do that?

    • AJ Clarke | WPExplorer says:
      AJ Clarke | WPExplorer

      To be honest I’m not sure how you would do this…Maybe there is an answer somewhere on the web, have you tried Googling it?

  60. Rox says:

    I really need your help… do you have any ideas about our issue.. we are running out of ideas & don’t have anyone to ask.

    We have a blank wp-admin page & can’t access our website – it was working fine all morning, changed plugins & now not working.

    This is our first website setup & we are new to wordpress… we looked up deactivating plugins… but we are very basic with computers so we need a more step by step guide.

    Please help.

  61. Mike Jirout (@mjirout) says:

    Thanks so much for this, AJ – I installed a new theme and the categories were out of whack. I simply saved the permalinks and all is right again. That could have been way more frustrating had I not found this!

  62. Joshua says:

    Hi AJ, any tips on how to use a changelog within a theme? I would just put a changelog.txt in the root but maybe you know of other (dynamic)ways to achieve this. Hope to here from you.

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