FaultPress Ticketing WordPress Theme

One of the most important things about running a business is providing support to your clients and potential clients. Back in the day most support was done over the phone but these days it’s very important to offer some sort of online support to your users. Now you can create your very own advanced support website for your business by harnessing the power of WordPress and the FaultPress theme.

Created by WooThemes, the FaultPress WordPress theme is a premium template that upon activation will totally transform your install, empowering you and your team to refine your product/service by engaging the community, requesting bug reports and accepting user-generated ticket submissions. You can delegate tasks amongst team members, assign bug fixes to milestones or version releases and even discuss issues via the built-in messaging system.

The core of the FaultPress theme is it’s unique and powerful ticketing system. People can create individual tickets and assign them to team members for action as well as give them a status and a priority. Tickets can also be tagged and they can even include attachments to provide better support in certain circumstances. Tickets can be open to guests or restricted to team members only.

A really cool feature of Fault Press is the ability to show progress bars on the tickets. With the built-in milestones you can manage tickets into version releases based on their level of importance. Essentially milestones help you plan out which features/fixes should be included in the next product release.

FaultPress is perfect for theme and app developers. If you are a freelancer or a business that creates premium WordPress themes or mobile apps, FaultPress can help you set up a place where users may submit support tickets and you can help them out in a very efficient and effective manner.

FaultPress has been designed to work seamlessly with WordPress and to enhance the application experience it has been created in such a way that administrating tickets can be done via the front end without having to venture into the WP admin panel. Tickets may be added in the front-end as can messages and milestones. Users log in via a customized login page and they can even edit their profiles via the front-end. In fact, it’s so well done that users may never know that your site is running WordPress!

Complete Mobile Support

Everyone is checking on their business while on the go via their mobile devices.  That’s why WooThemes has made sure to make their FaultPress theme fully optimized for mobile devices. Using the latest CSS3 media queries there are dedicated stylesheets for widescreen desktops, iPads (both in portrait or landscape orientation), notebooks and smart phones. No matter how you look at your site it will look amazing and function in the way it’s supposed to.

Faultpress WordPress Theme Features

• Milestone progress bars
• Advanced ticketing/bug-reporting system
• Complete mobile support
• Seamless integration with WordPress
• Multi-site support
• Custom email notifications
• Cutting edge HTML5 and CSS3
• Back-end theme options
• Localized for translations
• Built on powerful framework
• Premium support
• And more!